Hi, I’m Lachlan Tailby. I started LM IT with a simple premise in mind. Get to know my customers and their business so I can provide them with the most suitable IT solutions and support.
In 2018 Gareth Scanlen joined LM IT as a director to increase our capabilities ability to better service our customers.
After years of working for various companies, running IT departments of various sizes, being a customer and ultimately moving onto the other side of the fence as a Professional Services engineer for an IT services company I discovered something. The greater the disconnect between the customer and the IT professional doing the work, the larger, more costly and less suitable the final solution was for the customer. This was especially the case when dealing with small businesses. Large service companies just have too many mouths to feed to give you a cost effective solution and a sensible price. They don’t have the time to spend with your smaller company. It left me feeling frustrated that as the guy installing and supporting the solution for the customer I had to make apologies for what the salesman thought you wanted although they had no technical background and what the solution architect put together. All because they felt that the size of your business was too small for more effort.
LM IT was established so the IT guy (me) can get to know exactly what makes your business tick and develop a relationship with you and your staff that takes away the pain of information technology. Ultimately letting you get back to the things you love to do and are passionate about, your business.
Businesses are about people, let’s have a coffee and talk about your business.